Video Transcription: 

Well, generally a patient advocate at a hospital is not going to owe their allegiance to you. They are an employee of the hospital. Frequently they are located in the risk management department, and their goal is to try to eliminate or reduce malpractice for the hospital and its employees. You want an independent health advocate that has your best interests at heart and owes their allegiance to you. That’s why you need your own independent healthcare advocate.